Your data

Data Deletion

Last updated: 25 August 2026

You can delete your data at any time. Deleting your account and workspace removes your personal data and all workspace content from the Service — conversations, contacts, templates, campaigns, API keys, webhooks, logs and the AI knowledge base — within 30 days of your request.

How to request deletion

Option 1 — Delete in the app (instant)

Sign in to your workspace and delete your account from workspace settings. Deletion starts immediately and the workspace becomes inaccessible.

Option 2 — Request by email

Email [email protected] from the email address registered on your account, with the subject line “Data deletion request” and your workspace name. We will verify ownership and process the request.

Verification. For security, we only act on deletion requests that can be verified against the account’s registered email address or a signed-in session. Requests from other addresses are not processed.

What gets deleted

Your account and login credentials
All workspaces you own, including members, roles and settings
Conversations and message history
Contacts and audiences
Templates and campaigns, including their reports
WhatsApp number connections and Business Profile data we hold
API keys, webhooks and their configuration
API logs and webhook logs
AI knowledge base and AI settings
Integration connections (e.g. Shopify) and their data

What is retained

Billing records — transaction history needed for tax and accounting purposes, kept as required by law.
Legal records — where retention is required by applicable law or to resolve disputes.
Backups — encrypted backups may retain data briefly after deletion; backup data is purged on its normal rotation cycle and is not used for any other purpose.

Separately, messages are delivered through WhatsApp’s infrastructure. Data held by Meta and by WhatsApp is governed by Meta’s own policies — you can request deletion of data held by Meta through Meta’s services and privacy tools.

How long it takes

In-app deletion starts immediately. Email requests are processed within 30 days of a verified request, and you will receive a confirmation by email when deletion is complete.

Questions

Contact [email protected] with any questions about deleting your data, or read our Privacy Policy for full details on how your data is handled.