HubSpot CRM vs Freshsales CRM Comparison – Which is Best

HubSpot CRM: HubSpot CRM is a cloud-based customer relationship management (CRM) platform designed to help businesses manage and nurture their customer relationships effectively. With a user-friendly interface and seamless integration with HubSpot’s marketing and sales tools, HubSpot CRM provides a comprehensive solution for businesses of all sizes. It offers features like contact and deal management, task automation, lead tracking, and advanced reporting, empowering sales and marketing teams to collaborate and grow. HubSpot CRM’s extensive customization options and robust automation capabilities make it a popular choice for businesses seeking a powerful CRM solution that aligns marketing, sales, and customer support efforts in one unified platform.

Freshsales CRM: Freshsales CRM is a cloud-based customer relationship management software that focuses on optimizing sales processes and lead management. It offers a user-friendly interface and essential CRM features, including contact and deal management, task tracking, and lead scoring. Freshsales CRM integrates with various third-party tools, allowing businesses to streamline their sales operations efficiently. With multiple pricing tiers catering to different business needs, Freshsales CRM is a viable option for companies looking to enhance their sales performance and boost lead conversions. Its simplicity and straightforward approach make it suitable for small to mid-sized businesses seeking a dedicated sales-focused CRM solution.

Aspect HubSpot CRM Freshsales CRM
Free Plan Yes, with basic features Yes, with limited features
Paid Plans
  • Starter: $50/month
  • Professional: $500/month
  • Enterprise: $1200/month
  • Blossom: $19/user/month (billed annually)
  • Garden: $35/user/month (billed annually)
  • Estate: $79/user/month (billed annually)
  • Forest: $149/user/month (billed annually)
Deployment Cloud-based Cloud-based
Contact Management Yes Yes
Deal Management Yes Yes
Task Management Yes Yes
Lead Management Yes Yes
Marketing Integration Integrated with HubSpot Marketing Hub No native marketing integration
Sales Integration Integrated with HubSpot Sales Hub No native sales integration
Customer Support Integration Integrated with HubSpot Service Hub Integrated with Freshdesk for customer support
Automation Extensive automation capabilities Basic automation features
Customization Highly customizable with custom objects and fields Customizable with custom fields
Third-party Integrations Extensive Extensive
Workflow Automation Advanced workflow automation Basic workflow automation
Reporting and Analytics Advanced reporting and analytics Basic reporting and analytics
Mobile App Yes Yes
Customer Support Knowledge Base, Email, and Phone Support Email, Phone, and Chat Support
Community Forum Yes No
Training Resources Extensive knowledge base, webinars, and courses Knowledge base and webinars
Ease of Use User-friendly interface User-friendly interface
Lead Scoring Yes Yes
Email Tracking Yes Yes
GDPR Compliance Yes Yes
Product Catalog No No
Multi-language Support No Yes
Lead Assignment Rules Yes Yes
Google Workspace Integration Yes Yes
Email Marketing Integration Yes No native email marketing integration
Web Forms Yes Yes
Social Media Integration Yes No
Free Trial Yes Yes
Free Trial