HubSpot CRM vs Zendesk CRM Comparision – Which is Best

HubSpot CRM: HubSpot CRM is a cloud-based customer relationship management (CRM) platform that empowers businesses to efficiently manage their customer interactions and sales processes. With a user-friendly interface and seamless integration with HubSpot’s marketing and sales tools, HubSpot CRM provides a comprehensive solution for businesses of all sizes. It offers contact management, deal tracking, task automation, and advanced reporting to help sales and marketing teams collaborate and grow. HubSpot CRM’s extensive customization options and robust automation capabilities make it a popular choice for businesses seeking a powerful CRM solution that aligns marketing, sales, and customer support efforts in one unified platform.

Zendesk CRM: Zendesk CRM, part of the Zendesk Suite, is a cloud-based CRM software designed to streamline customer support and engagement. While primarily known for its customer support functionality, Zendesk CRM also offers essential CRM features such as contact management, basic automation, and reporting. It provides businesses with the tools to manage customer interactions and support tickets efficiently. Zendesk CRM’s strength lies in its integration with Zendesk’s support ticketing and knowledge base solutions, enabling businesses to deliver exceptional customer service. Additionally, Zendesk CRM’s flexible pricing plans cater to different business needs, making it a suitable option for companies looking to enhance their customer support capabilities and build lasting customer relationships.

Aspect HubSpot CRM Zendesk CRM
Free Plan Yes, with basic features No free plan
Paid Plans
  • Starter: $50/month
  • Professional: $500/month
  • Enterprise: $1200/month
  • Essential: $19/user/month (billed annually)
  • Team: $49/user/month (billed annually)
  • Professional: $99/user/month (billed annually)
  • Enterprise: $199/user/month (billed annually)
Deployment Cloud-based Cloud-based
Contact Management Yes Yes
Deal Management Yes No
Task Management Yes No
Lead Management Yes No
Marketing Integration Integrated with HubSpot Marketing Hub No native marketing integration
Sales Integration Integrated with HubSpot Sales Hub No native sales integration
Customer Support Integration Integrated with HubSpot Service Hub Native customer support functionality
Automation Extensive automation capabilities Basic automation features
Customization Highly customizable with custom objects and fields Customizable with custom fields
Third-party Integrations Extensive Extensive
Workflow Automation Advanced workflow automation Basic workflow automation
Reporting and Analytics Advanced reporting and analytics Basic reporting and analytics
Mobile App Yes Yes
Customer Support Knowledge Base, Email, and Phone Support Email and Phone Support
Community Forum Yes No
Training Resources Extensive knowledge base, webinars, and courses Knowledge base and webinars
Ease of Use User-friendly interface User-friendly interface
Lead Scoring Yes No
Live Chat No Available as a separate Zendesk Chat product
Social Media Integration Yes No
Product Catalog No No
Multi-language Support No Yes
Lead Assignment Rules Yes No
Google Workspace Integration Yes Yes
Email Tracking Yes Yes
GDPR Compliance Yes Yes
Free Trial Yes Yes